Kelvingrove House

“Extend the front desk staff’s working hours.”

“I think the room layout could be improved.”

“Staff availability. Right now it feels like there’s only one person handling the lobby, and they have a lot on their plate. I understand they can’t be there 24/7, but it really needs more coverage in the evenings and especially on weekends. Even for emergencies, or just smaller problems that pop up, there should be someone else available too. A lot of the little issues seem to get pushed to the side, and while each one might feel minor, they add up over time. Eventually it makes it hard to live here calmly.”

“The washers are way too expensive, they seem to stop working all the time, and even when they are running they don't clean clothes very well.”

“the way the walls block out sound”

“The managers and maintenance team truly sort out the issues instead of just showing up uninvited a few times a week.”

“I really hope the reception keeps going for a long time.”

“I like that there’s more shared space to hang out with friends and my roommates. There’s also more room to study. They even have a vending machine. Laundry services are better too. And the front desk is open 24/7.”

“A few things in the room aren’t working. For example, the cooker hood is broken, and I told the receptionist, but it still hasn’t been fixed after six months. Also, the gym doesn’t look clean. It feels like nobody has been cleaning it, because there’s a lot of dust.”

“Social areas, and the bedroom size”