Stonemason House

“Quick reply. Lower rent.”

“The payment schedule doesn’t line up with the loan payment schedule.”

“Hello Student has been a lot better at communicating, and they’ve handled my problems more quickly. For example, I went about two months without heat and around 12 days without hot water during one month, and they still managed to respond in a timely way. I also appreciated the transparency and how quickly they processed my refund.”

“We’ve basically had no hot water or heating for almost two weeks. Also, please make sure we get the exact rooms we pay for. I booked a gold 4-bed, but I was put into a 5-bed instead because of maintenance problems with the room I was supposed to get.”

“I’ve noticed a lot more focus on health and safety across the buildings, which is great. I also really like that repairs get sorted faster and more efficiently. And it would be nice to have a shared communal space to relax in, because it’s hard to spend time with other people when the only option is your room or the kitchen.”

“The furniture is set up in a way that matches what’s shown on the website.”

“If you’re charging people for certain rooms, give them those exact rooms, or refund them. What you’re doing feels like misleading folks and forcing them into a place they never agreed to pay for.”