West Gate

“Rearrange the locations so it cuts down on the noise from the cars on the road on that side of the building.”

“Create a bus route that stops at university campuses.”

“Windows don’t open as much as I’d like. The rooms get pretty warm and it’s hard to get fresh air in. Also, the road is really loud.”

“The staff are available 24/7, so parcels can be dropped off whenever, and there’s always someone to help if you need anything with the facilities.”

“Every once in a while the internet cuts out, so I end up using my data instead.”

“The management needs to be changed. Paul Dohonue clearly does not understand that this job involves international students whose English is not their first language. The biggest issue, and honestly the most uncomfortable part of the situation he created, was how he spoke. I personally asked him several times to adjust his speech for us, but surprisingly he didn’t seem to want to. He talks extremely fast, and he uses slang and street-style jargon. I came here to study, and I worked hard to learn academic English. I can understand all of my finance professors, but I cannot understand him. He does not separate his words clearly, so it feels like he assumes I should be able to follow street slang. He made things difficult for my whole life here without considering our request for him to speak more slowly and in proper English.”