The Chapel

“It’s not really something that can be approved, especially since most of the residents are Chinese. As a non Chinese speaker, it’s hard to connect with anyone.”

“I really just wish it cost a bit less, because I’m having to dip into my mum’s savings, my own savings, and even the money from my maintenance loan. I’m also using what I earn from my job to cover everything.”

“Set up one shared communication channel for everyone, whether they live on the same floor or in the same flats, and make sure a member of staff is included in that group so support and messages are easier to manage.”

“Some of the notes on the network maps haven’t been updated, so it’s kind of hard to locate the addresses. Also, the house doesn’t have great sound insulation. On top of that, I’d like to strengthen the security setup, for example by adding more cameras and improving access control.”

“Lighting and trash services”

“There are more activities, the front desk is available 24/7, and maintenance seems to respond much quicker. The staff are also more welcoming, and they take the time to explain how everything works.”