Hayward House

“Anything that can cut down on the noise. It really bothers my autistic friend when they come over to visit me.”

“Much better recycling, although it feels like this is more of a wider UK issue than something specific to this place.”

“In the bathroom area, the WiFi worked great, and the repair team took care of everything. Also, the fire alarm situation was handled properly.”

“Staff and maintenance were much quicker to respond.”

“The bedrooms felt like they were all held to the same standard, even though one of the bedrooms has a separate bathroom. The staff really need a better way to communicate, not just with each other but also with the residents. They should also give clearer details about the place before people move in. For example, they should explain where the switches are for the different kitchen appliances and where parcels need to be sent, and that kind of thing.”

“I really liked that the vacuum cleaner was already here in the apartment, so we didn’t have to haul one over from the office.”